Terms of Use

Give accurate company and contact details, keep sign-in details private, and add only people who are allowed to act for your company. Your company’s admins are responsible for the people they add and the roles they give them, including team members who sign in with a mobile number.

We verify companies before they can send documents to others, and we may decline or suspend an account that gives false details or misuses the service.

The records and files you create belong to your company. You allow us to store and process them only to provide the service. When you send a document to another company, that company can see and keep that document.

We treat your business records, prices and files as confidential. We don’t show them to other companies except the ones you send them to, and we don’t use them for any purpose other than running the service for you.

Documents you receive from other companies on ConfluxB2B (such as quotations and purchase orders) may contain their confidential prices and terms. Use them only for your dealings with that company.

Don’t use ConfluxB2B for anything unlawful, to send spam or misleading documents, to upload malicious files, to copy or resell the service, or to try to access data that isn’t yours.

During the pilot, companies taking part use ConfluxB2B free of charge for the agreed pilot period. Vendors and customers you invite can respond to your documents free of charge.

Before any paid plan starts, we will tell you the price in advance, and nothing is charged without your agreement. If you don’t continue after the pilot, your account becomes read-only and your data is handled as described in “Ending use”.

We work hard to keep ConfluxB2B available and correct, and we’re improving it continuously — especially during the pilot. Features may change, and there may be short interruptions for maintenance. The service is provided as it is, without guarantees beyond those the law requires.

You remain responsible for your business decisions, approvals and payments, for checking the documents you send (including tax amounts), and for keeping your statutory records, such as your accounting and GST records.

To the extent the law allows, we are not liable for indirect losses such as lost profit, lost data that you could have exported, or business interruption. Our total liability is limited to the amount you paid us for the service in the twelve months before the claim (which may be nothing during a free pilot).

You can stop using ConfluxB2B at any time. We may end or suspend access for serious or repeated breaches of these terms, with notice where reasonable.

When your company stops using ConfluxB2B, it can still sign in and download its data for 30 days. After that, we delete your company’s data within the next 30 days, except records the law requires us to keep. Documents you sent to other companies remain in their accounts.

We may update these terms as the service develops. For important changes, we’ll tell active companies at least 15 days before they take effect. If you keep using ConfluxB2B after that, the new terms apply.

These terms are governed by the laws of India. We’ll first try to settle any disagreement by talking to you. If that doesn’t work, the courts in Pune, Maharashtra have jurisdiction.

For questions or notices about these terms, email support@confluxb2b.com.